The premiere authorized distributor of electrical products serving the needs of utility, industrial, and commercial customers

866.725.3771
Welcome! Electrical Controller Products is always looking for energetic candidates to join our team!

Please email us your resume at careers@ecpsales.com. Some of our current job openings are:

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Counter Sales  / Warehouse Position

Reports to:
Electrical Controller Products, General Manager

Role Summary:
Counter Sales is primarily responsible for assisting customers over the phone, internet and counter with product questions, quotations and orders.  Exceptional service to external and internal customers is critical to the success of the position.  Discretionary authority is used frequently to determine and provide customers with product pricing and when negotiating with suppliers and/or purchase materials to fulfill customer orders.  This position must effectively work with the sales team and/or other ECP team members as needed to maintain the best possible levels of customer service throughout our day-to-day business routines. Additionally warehouse responsibilities will include but will not be limited to, shipping, receiving, inventory and purchasing-related activities.

Essential Job Functions:

1. Provide timely and accurate information and respond to customer requirements, challenges, issues and information requests. Take ownership of these elements to resolve customer concerns as efficiently as possible.

2. Partner with team members to insure customer satisfaction. Exceed the customers expectations whenever possible and feasible.

3. Thoroughly understand all product capabilities, features, benefits and equivalents as well as market conditions, product warranties and services to further enhance the customer’s experience.

4. Proactively follow-up on customer orders, customer challenges and needs. Respond appropriately within scope of job, capabilities and customer desires.

5. Conduct price negotiations with both the customer and vendors.

6. Assist Sales and other Associates when needed.

7. Adopt a whatever-it-takes approach to achieve the best possible customer service.

8. Perform other related duties as assigned and as necessary depending on customer needs and workflow.
 
Essential Skills and Experience:

1. Strong customer service orientation – both external and internal.

2. Excellent interpersonal and communication skills; oral and written.

3. Unwavering commitment to ECP values and mission which revolve around customer satisfaction and service excellence.

4. Time Management – strong ability to organize and manage multiple priorities.

5. Flexibility – ability to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

6. Demonstrated strong work ethic.

7.Positive, whatever-it-takes attitude toward work.

8. Electrical & motor control experience strongly preferred.

* Background Check & Drug Screening Apply
 

Please email us your resume at careers@ecpsales.com.
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